TERMS & CONDITIONS
Last Updated: 18 July 2026
1. Introduction
These Terms & Conditions ("Terms") govern your access to and use of the English-language website located at 1epin.com/en (the "Website") and the purchase of digital products made available through the Website.
The Website is operated by PARKDIAL TECHNOLOGY FZCO (DMCC Licence No. DMCC-1032143) ("1epin", "we", "us", or "our"), a company incorporated in the Dubai Multi Commodities Centre (DMCC), Dubai, United Arab Emirates.
By accessing the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any policies or guidelines referenced herein.
If you do not agree to these Terms, you must not access or use the Website or any of its services.
These Terms apply to all visitors, registered users, and business customers using the Website.
2. Definitions
For the purposes of these Terms, the following definitions apply:
Account means a registered user account created on the Website to access, purchase, or manage Digital Products and related services.
Business Customer means any company, sole proprietorship, reseller, partnership, or other legal entity purchasing products or services for commercial purposes.
Company, 1epin, we, us, or our means PARKDIAL TECHNOLOGY FZCO, the operator of the Website.
Customer means any individual or Business Customer who places an Order through the Website.
Digital Product means any electronically delivered product offered through the Website, including, but not limited to, digital gift cards, gaming gift cards, entertainment gift cards, game credits, prepaid vouchers, software licences, mobile top-ups, and other digital content.
Order means a request submitted by a Customer to purchase one or more Digital Products through the Website.
Redeemed or Redemption means the activation, registration, use, or successful application of a Digital Product, or any part of it, on the platform, account, or service of the relevant Third-Party Provider.
Terms means these Terms & Conditions, as amended or updated from time to time.
Third-Party Provider means the publisher, issuer, distributor, network operator, platform operator, or other authorised entity responsible for issuing, activating, managing, accepting, or supporting a Digital Product.
User means any person who accesses or uses the Website, regardless of whether that person creates an Account or places an Order.
Website means the English-language website located at 1epin.com/en and the products and services made available through it.
3. Eligibility & Account Registration
To use the Website and purchase Digital Products, you must have the legal capacity to enter into a binding agreement under the laws applicable to you.
If you create an Account on the Website, you agree to:
provide accurate, current, and complete information;
keep your account information up to date;
maintain the confidentiality of your login credentials;
accept responsibility for all activities conducted through your Account; and
notify us immediately if you become aware of any unauthorized access to or use of your Account.
You are responsible for ensuring that your Account is used only by you or by persons authorized to act on your behalf.
Business Customers represent and warrant that the person creating or using the Account has the authority to act on behalf of the relevant business or legal entity.
We reserve the right to refuse registration, suspend, restrict, or terminate any Account where we reasonably believe that these Terms have been violated, fraudulent activity has occurred, false or misleading information has been provided, or continued use of the Account may expose us, our customers, or Third-Party Providers to legal, regulatory, operational, or security risks.
4. Products & Services
The Website offers a variety of Digital Products supplied by authorised Third-Party Providers.
Our products may include, but are not limited to:
• Digital Gift Cards
• Gaming Gift Cards
• Entertainment Gift Cards
• Game Credits
• Prepaid Vouchers
• Software & Digital Licences
• Mobile Top-Ups
Unless expressly stated otherwise, all Digital Products available through the Website are issued, activated, or supported by the relevant Third-Party Provider.
The Company acts as a reseller and distributor of Digital Products and does not issue, create, or control the underlying products, services, or platforms provided by Third-Party Providers.
Product descriptions, availability, pricing, activation requirements, redemption methods, supported regions, expiration dates, and applicable restrictions are determined by the relevant Third-Party Provider and may change without prior notice.
Customers are responsible for reviewing the product description and ensuring that a Digital Product is compatible with their intended platform, account, region, and any other applicable requirements before placing an Order.
5. Orders & Acceptance
Customers may place Orders for Digital Products through the Website in accordance with the purchasing process made available by the Company.
Submitting an Order constitutes an offer by the Customer to purchase the selected Digital Product(s). An Order shall not be deemed accepted until the Company has successfully verified the Order and confirmed its acceptance.
The Company reserves the right to refuse, cancel, or limit any Order at its sole discretion where reasonably necessary, including but not limited to the following circumstances:
- suspected fraud, abuse, or unauthorized activity;
- payment verification failure;
- pricing or technical errors;
- product unavailability;
- compliance with applicable laws or regulatory requirements;
- sanctions screening or other compliance checks; or
- any other circumstance that may expose the Company, its customers, or Third-Party Providers to legal, financial, operational, or security risks.
If an Order is cancelled before delivery, any eligible refund will be processed in accordance with the Company's Refund Policy.
The Company reserves the right to limit purchase quantities, decline unusually large Orders, or request additional verification before accepting or fulfilling an Order.
6. Payment
Customers may purchase Digital Products using the payment methods made available on the Website from time to time.
All prices displayed on the Website are shown in the applicable currency at the time of purchase. Unless expressly stated otherwise, prices do not include any taxes, duties, or other governmental charges that may be applicable in the Customer's jurisdiction.
The Customer is responsible for any fees, exchange rate differences, or charges imposed by their payment provider, bank, card issuer, or other financial institution, unless otherwise expressly stated by the Company.
Payment must be successfully authorised and received before an Order can be accepted or fulfilled.
The Company reserves the right to perform payment verification, identity verification, fraud prevention checks, or other security procedures before processing or completing an Order.
If a payment is declined, reversed, cancelled, charged back, or otherwise fails to be successfully completed, the Company may suspend or cancel the related Order and, where appropriate, suspend or restrict the associated Account.
Customers are responsible for ensuring that the payment information they provide is accurate, complete, and that they are authorised to use the selected payment method.
The Company reserves the right to correct any pricing, typographical, technical, or system errors at any time, including after an Order has been submitted. If such an error materially affects an Order, the Customer will be notified and offered the opportunity to proceed with the corrected price or cancel the Order, where applicable.
The availability of payment methods may vary by country, region, currency, or other operational and regulatory factors and may be changed or discontinued without prior notice.
7. Delivery of Digital Products
Digital Products are delivered electronically through the Website, by email, or by any other delivery method made available by the Company at the time of purchase.
Delivery times displayed on the Website are estimates only and are not guaranteed unless expressly stated otherwise. While most Orders are fulfilled promptly, delivery may be delayed due to payment verification, fraud prevention measures, technical issues, Third-Party Provider processing, maintenance, or other circumstances beyond the Company's reasonable control.
A Digital Product shall be deemed delivered when it has been made available to the Customer through the designated delivery method, including the Customer's Account, the email address provided by the Customer, or any other delivery channel specified by the Company.
Customers are responsible for providing accurate account and contact information and for ensuring that they are able to receive electronic deliveries. The Company shall not be responsible for delivery failures resulting from incorrect information provided by the Customer, inaccessible email accounts, spam filtering, or other circumstances attributable to the Customer.
Customers should promptly review the delivered Digital Product and notify the Company within 72 hours after delivery if they believe that the delivered Digital Product is incomplete, incorrect, or has not been received.
Where delivery cannot be completed due to circumstances attributable to the Customer, the Company may, at its discretion, attempt redelivery where reasonably practicable.
The Customer is responsible for safeguarding any activation codes, licence keys, vouchers, or other Digital Products after delivery. The Company is not responsible for loss, theft, unauthorized disclosure, or misuse of any Digital Product after it has been delivered.
8. Refunds & Cancellations
Due to the nature of Digital Products, all sales are generally final once a Digital Product has been delivered or Redeemed, except where required by applicable law or expressly stated otherwise by the Company.
An Order may be cancelled by the Company prior to delivery for reasons including, but not limited to:
- payment verification failure;
- suspected fraud or unauthorized activity;
- pricing or technical errors;
- product unavailability;
- compliance or regulatory requirements; or
- any other circumstance that prevents the lawful or secure completion of the transaction.
Where an Order is cancelled by the Company before delivery, the Customer will be entitled to a refund of the amount successfully received by the Company using the original payment method where reasonably practicable, unless otherwise required by applicable law.
Where a refund is approved, the Company will use reasonable efforts to process the refund promptly. However, the time required for the refunded amount to be credited to the Customer's original payment method may depend on the policies and processing times of the Customer's payment provider, card issuer, bank, or other financial institution.
Refunds will generally not be available where:
- a Digital Product has been successfully delivered and Redeemed;
- the Customer purchased an incorrect product, denomination, platform, region, or version;
- the Customer no longer wishes to use the Digital Product after delivery;
- the Customer failed to review the product description or applicable redemption requirements before placing the Order; or
- the issue arises from restrictions, account limitations, or actions of a Third-Party Provider that are outside the Company's reasonable control.
If a Customer believes that a Digital Product was defective, invalid, not delivered, or materially different from the product purchased, the Customer should contact the Company within 72 hours after delivery. The Company may investigate the claim and, where appropriate, request information or evidence before determining the appropriate resolution.
Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded or limited under applicable law.
9. Fraud Prevention & Compliance
The Company is committed to maintaining a secure, lawful, and compliant platform and operates its business in accordance with reasonable compliance and security practices. To protect the integrity of the Website, the Company may take reasonable measures to identify, prevent, investigate, and respond to fraud, unauthorized use, money laundering, sanctions exposure, and any other prohibited or unlawful activity.
In order to protect the Company, its Customers, its payment partners, and Third-Party Providers, the Company may, where it reasonably considers it necessary:
- confirm the identity of a Customer or Business Customer;
- request additional information or supporting documentation;
- delay, suspend, decline, or cancel any Order;
- restrict, suspend, or terminate any Account; and
- notify the competent authorities of any conduct it reasonably suspects to be unlawful, where required or permitted by applicable law.
Customers agree to cooperate with reasonable verification and compliance requests made by the Company. If the requested information is not provided within a reasonable period, the Company may delay the processing of an Order, cancel an Order, suspend an Account, or terminate the business relationship, as appropriate.
To assess the risk associated with a transaction and to verify compliance with applicable legal and regulatory requirements, the Company may rely on automated systems, manual reviews, and information received from payment providers, fraud prevention partners, or other trusted third parties.
The Company may establish transaction limits, apply purchasing restrictions, or require enhanced verification based on factors including its risk assessment, a Customer's transaction history, the payment method used, the relevant jurisdiction, or any other relevant circumstances.
Where providing a product or service would reasonably expose the Company to legal, regulatory, financial, operational, or reputational risk, the Company reserves the right to decline the transaction or refuse to provide the relevant product or service.
These measures are intended to protect the Company, its Customers, its payment partners, and Third-Party Providers from fraud, financial crime, and other unlawful activities.
10. Intellectual Property
Unless otherwise stated, the Website and all content made available through it, including but not limited to its software, source code, text, graphics, logos, trademarks, trade names, icons, images, audio, video, databases, page layouts, designs, and other materials (collectively, the "Content"), are owned by or licensed to the Company and are protected by applicable intellectual property and other laws.
Subject to these Terms, the Company grants each Customer a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website solely for its intended purpose.
Unless permitted by applicable law or with the Company's prior written consent, Customers must not:
• copy, reproduce, distribute, publish, display, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from the Website or any Content;
• remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• use the Website or any Content for any unlawful purpose or in any manner that infringes the intellectual property rights of the Company or any third party; or
• use any automated means, including bots, crawlers, scrapers, or similar technologies, to access, monitor, extract, or collect data from the Website unless expressly authorised by the Company.
Nothing in these Terms transfers or assigns any intellectual property rights to the Customer. All rights not expressly granted under these Terms are reserved by the Company or the relevant rights holder.
Where any Digital Products, trademarks, logos, software, games, or other intellectual property belong to a Third-Party Provider, all such rights remain the property of their respective owners. The Company does not claim ownership of any third-party intellectual property made available through the Website.
If a Customer voluntarily submits any feedback, suggestions, ideas, or recommendations regarding the Website or its services, the Company may use, reproduce, modify, and incorporate such feedback without restriction and without any obligation to provide compensation, unless otherwise agreed in writing.
11. Disclaimer & Limitation of Liability
To the fullest extent permitted by applicable law, the Website, its Content, and all Digital Products and related services are provided on an "as is" and "as available" basis.
The Company does not warrant or represent that:
- the Website will always be available, uninterrupted, secure, or free from errors;
- the Website will operate without delays, interruptions, or technical issues;
- any Digital Product will remain available indefinitely;
- any Third-Party Provider will continue to support, activate, or accept a Digital Product; or
- the Website or its services will be compatible with every device, operating system, network, platform, or software environment.
To the fullest extent permitted by applicable law, the Company disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or uninterrupted availability.
The Company does not guarantee the continued availability, functionality, or support of any Digital Product after delivery where such matters are determined by a Third-Party Provider.
The Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, anticipated savings, data, or business interruption arising out of or in connection with the use of the Website, any Digital Product, or these Terms, even if the Company has been advised of the possibility of such damages.
The Company shall not be responsible for any loss, delay, failure, or damage arising from:
- the acts or omissions of any Third-Party Provider;
- payment providers, financial institutions, telecommunications operators, internet service providers, or other third parties;
- technical failures, scheduled maintenance, cyberattacks, malware, viruses, or other security incidents;
- inaccurate or incomplete information provided by the Customer;
- the Customer's misuse, improper redemption, unauthorized disclosure, or unauthorized use of a Digital Product; or
- circumstances beyond the Company's reasonable control.
Where such circumstances arise because a Third-Party Provider restricts, suspends, modifies, discontinues, or otherwise changes a Digital Product or the terms under which it may be redeemed or used, the Company shall not be liable for any resulting inability to redeem, access, activate, or continue using that Digital Product, provided that such circumstances are outside the Company's reasonable control.
Where the Company is found liable notwithstanding the limitations set out in these Terms, the Company's total aggregate liability arising out of or relating to any Order shall not exceed the amount actually paid by the Customer for the relevant Digital Product.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or any other liability that applicable law prohibits from being excluded.
12. Governing Law & Dispute Resolution
These Terms and any dispute, claim, or controversy arising out of or in connection with them, the Website, or any Order shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to any conflict of laws principles.
The parties shall use reasonable efforts to resolve any dispute through good faith discussions before commencing formal legal proceedings.
If a dispute cannot be resolved amicably within a reasonable period, it shall be submitted to the competent courts of Dubai, United Arab Emirates, which shall have exclusive jurisdiction, unless applicable law requires otherwise.
Nothing in these Terms shall prevent the Company from seeking interim, injunctive, or other protective relief before any court or competent authority where such relief is reasonably necessary to protect its intellectual property, confidential information, business interests, or legal rights.
13. Force Majeure
The Company shall not be liable for any delay, interruption, failure, or inability to perform its obligations under these Terms where such delay, interruption, failure, or inability results from events or circumstances beyond the Company's reasonable control.
Such events include, without limitation:
- natural disasters, floods, earthquakes, fires, epidemics, pandemics, or other public health emergencies;
- war, armed conflict, terrorism, civil unrest, riots, or acts of government;
- sanctions, trade restrictions, embargoes, changes in applicable laws or regulations, or other governmental actions;
- interruptions or failures affecting electricity, telecommunications networks, internet services, cloud services, hosting providers, or other public or private infrastructure;
- cyberattacks, distributed denial-of-service (DDoS) attacks, malware, ransomware, or other security incidents;
- disruptions, delays, restrictions, or service interruptions affecting payment providers, financial institutions, Third-Party Providers, licensors, suppliers, or other service providers;
- labour disputes, strikes, or industrial action; or
- any other event beyond the Company's reasonable control that materially affects its ability to operate the Website, process Orders, or deliver Digital Products.
For as long as such an event continues, the Company's affected obligations shall be suspended, and the Company shall not be considered in breach of these Terms during that period.
Where reasonably practicable, the Company will take reasonable steps to minimise the impact of the event and to resume normal operations as soon as reasonably practicable.
Nothing in this Section shall require the Company to resolve any labour dispute or similar situation on terms it does not consider reasonable.
14. Changes to These Terms
The Company reserves the right to amend, update, or replace these Terms at any time, including to reflect changes in applicable laws, regulatory requirements, business practices, the Website, or the services offered by the Company.
Any revised version of these Terms will take effect upon publication on the Website, unless a later effective date is expressly stated.
Where a Customer holds an Account, the Company may also notify the Customer of material changes by email, through the Customer's Account, or by other reasonable means before those changes take effect.
Whether or not such notice is provided, Customers are encouraged to review these Terms periodically to ensure they remain aware of the current version.
Continued access to or use of the Website after the revised Terms take effect constitutes acceptance of those revised Terms. If a Customer does not agree to the revised Terms, the Customer must immediately cease using the Website.
Where applicable law requires the Company to provide advance notice of material changes, the Company will provide such notice in an appropriate manner before those changes take effect.
15. General Provisions
These Terms constitute the entire agreement between the Company and the Customer regarding the use of the Website and the purchase of Digital Products, and supersede any prior or contemporaneous agreements, communications, representations, or understandings relating to the same subject matter.
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable or, where modification is not possible, severed from these Terms. The remaining provisions shall remain in full force and effect.
The Company's failure or delay in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall any partial exercise prevent any further exercise of that or any other right or remedy.
The Customer may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without the Company's prior written consent. The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or purchaser of all or substantially all of its business or assets, provided that such transfer does not materially reduce the Customer's rights under these Terms.
Any provisions of these Terms which by their nature are intended to survive termination or expiration, including without limitation those relating to intellectual property, payments, refunds, disclaimers, limitation of liability, governing law, dispute resolution, and any accrued rights or obligations, shall survive the termination or expiration of these Terms.
Section headings are included for convenience only and shall not affect the interpretation of these Terms.
The Company may communicate with Customers electronically, including by email, through the Customer's Account, or by notices published on the Website. Where permitted by applicable law, such electronic communications shall satisfy any legal requirement that a communication be in writing.
# 16. Contact Information
If you have any questions regarding these Terms, the Website, or any Digital Product purchased through the Website, you may contact the Company using the contact details below.
Company Name
PARKDIAL TECHNOLOGY FZCO
Licence No.
DMCC-1032143
Registered Office
Unit No: BA2601, DMCC Business Centre, Level 1, Jewellery & Gemplex 3, Dubai Multi Commodities Centre (DMCC), Dubai, United Arab Emirates
Website
https://1epin.com/en
Support Email
The Company will make reasonable efforts to respond to enquiries within a reasonable time. Response times may vary depending on the nature and complexity of the request.
Nothing in this Section limits any rights or obligations that either party may have under applicable law.