REFUND POLICY
Last Updated: 18 July 2026
1. Introduction
This Refund Policy explains the circumstances in which PARKDIAL TECHNOLOGY FZCO ("1epin", "Company", "we", "us", or "our") may provide refunds for Digital Products purchased through the English-language website located at https://1epin.com/en (the "Website").
Because the Company supplies Digital Products that are generally delivered electronically and are often capable of immediate use, refunds are available only in the limited circumstances described in this Refund Policy.
This Refund Policy should be read together with our Terms & Conditions and any other applicable policies published on the Website.
2. General Refund Principles
The Company considers refund requests fairly and in good faith.
Each request is reviewed individually, taking into account the circumstances of the purchase, the delivery status of the Digital Product, the information available to the Company, and any applicable legal requirements.
Refunds are not guaranteed and will be provided only where the Company determines that a refund is appropriate under this Refund Policy, the Terms & Conditions, or applicable law.
3. Non-Refundable Digital Products
Unless otherwise required by applicable law, Digital Products are generally non-refundable after:
• the Digital Product has been successfully delivered;
• the Digital Product has been redeemed, activated, accessed, downloaded, or otherwise used;
• the Customer has received the benefit of the Digital Product; or
• the refund request is based solely on a change of mind, personal preference, pricing changes, accidental purchase, or a failure to read the product description.
Customers are responsible for ensuring that the selected Digital Product is compatible with their intended platform, region, account, and other applicable requirements before completing an Order.
4. Refunds Before Delivery
Where an Order is cancelled by the Company before the Digital Product is delivered, the Customer will normally be entitled to a full refund.
Where payment has been successfully received but the Company is unable to supply the purchased Digital Product, the Company may, at its discretion, provide:
• a replacement Digital Product;
• store credit; or
• a refund using the original payment method, where reasonably practicable.
5. Technical Issues
If you experience a technical issue with a Digital Product, please contact our customer support team before requesting a chargeback or initiating a payment dispute.
The Company will make reasonable efforts to investigate reported issues in cooperation with the relevant Third-Party Provider where applicable.
Depending on the circumstances, the Company may, at its sole discretion:
• provide reasonable troubleshooting assistance;
• replace the affected Digital Product;
• provide an alternative Digital Product of equivalent value; or
• approve a refund where the Company determines that the issue cannot reasonably be resolved and a refund is appropriate.
Customers may be required to provide information reasonably requested by the Company to investigate a reported issue, including screenshots, error messages, transaction details, or other relevant evidence.
6. Chargebacks
Customers are encouraged to contact the Company before initiating a chargeback or payment dispute so that we have an opportunity to resolve the matter promptly.
Where a chargeback or payment dispute is initiated without a reasonable basis, the Company reserves the right to:
• suspend or terminate the Customer's Account;
• refuse future Orders;
• dispute the chargeback with the relevant payment service provider; and
• take any other action permitted by applicable law or the Terms & Conditions.
Nothing in this section limits the Customer's statutory rights under applicable law.
7. How to Request a Refund
If you believe that you are entitled to a refund under this Refund Policy, you should contact our customer support team as soon as reasonably practicable after becoming aware of the issue.
To help us investigate your request, please provide:
• your Order number;
• the email address associated with your Account;
• a description of the issue;
• any relevant screenshots or supporting documentation; and
• any other information reasonably requested by the Company.
The Company will review each request individually and will respond within a reasonable period, taking into account the complexity of the matter and any information required from Third-Party Providers.
8. Changes to this Refund Policy
The Company may update this Refund Policy from time to time to reflect changes in applicable law, business practices, or the Digital Products and services offered through the Website.
The updated version will be published on the Website together with the revised "Last Updated" date. Unless otherwise required by applicable law, any changes will become effective upon publication.
9. Contact Information
If you have any questions or requests regarding this Refund Policy, please contact us using the details below.
Company Name
PARKDIAL TECHNOLOGY FZCO
Licence No.
DMCC-1032143
Registered Office
Unit No: BA2601, DMCC Business Centre
Level 1
Jewellery & Gemplex 3
Dubai Multi Commodities Centre (DMCC)
Dubai
United Arab Emirates
Website
https://1epin.com/en
Support Email
The Company will make reasonable efforts to respond to refund-related enquiries within a reasonable period.