PRIVACY POLICY
Last Updated: 18 July 2026
1. Introduction
PARKDIAL TECHNOLOGY FZCO ("1epin", "Company", "we", "us", or "our"), a company incorporated in the Dubai Multi Commodities Centre (DMCC), Dubai, United Arab Emirates (Licence No. DMCC-1032143), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the English-language website located at https://1epin.com/en (the "Website"), purchase Digital Products, create an Account, communicate with us, or otherwise interact with our services.
It also describes your rights in relation to your personal information and the choices available to you.
We process personal information in accordance with the data protection laws applicable to the Company, including the data protection framework of the United Arab Emirates. Where the laws of another jurisdiction apply to a particular Customer, we will process that Customer's personal information in accordance with those applicable legal requirements.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions and any other policies published on the Website.
2. Information We Collect
Depending on how you use the Website and interact with our services, we may collect different categories of personal information.
a. Information You Provide Directly
You may provide personal information when you:
• create an Account;
• place an Order;
• contact our customer support team;
• communicate with us by email or through the Website;
• participate in surveys, promotions, or other voluntary activities; or
• otherwise provide information directly to us.
This information may include:
• full name;
• email address;
• telephone number (where provided);
• billing information;
• country or region of residence;
• account credentials;
• communications with us; and
• any other information you voluntarily provide.
b. Transaction Information
When you purchase Digital Products, we may collect information relating to your transactions, including:
• Order details;
• purchased Digital Products;
• payment method;
• payment status;
• transaction identifiers;
• purchase history;
• refund history; and
• fraud prevention and verification records.
The Company does not store complete payment card numbers or card security codes. Payment transactions are processed by authorised payment providers in accordance with their own privacy and security practices.
c. Technical Information
When you access or use the Website, we may automatically collect certain technical information, including:
• IP address;
• browser type and version;
• operating system;
• device type;
• language preferences;
• time zone;
• referring websites;
• pages visited;
• dates and times of access;
• clickstream information; and
• similar technical and diagnostic information.
d. Cookies and Similar Technologies
We may collect information through cookies, pixels, local storage, and similar technologies. Further information is available in our Cookie Policy.
e. Information from Third Parties
We may receive personal information from trusted third parties, including payment providers, fraud prevention partners, identity verification providers, analytics providers, and other service providers where permitted by applicable law.
3. How We Use Personal Information
The Company uses personal information only where it has a legitimate business purpose or another lawful basis for doing so.
Depending on the circumstances, we may use personal information to:
• create, maintain, and manage Customer Accounts;
• process, verify, fulfil, and administer Orders;
• deliver Digital Products and provide related services;
• process payments and communicate with payment providers;
• verify identity where reasonably necessary;
• prevent, detect, investigate, and respond to fraud, money laundering, sanctions exposure, unauthorised activity, security incidents, or other unlawful conduct;
• comply with applicable laws, regulations, court orders, regulatory requests, or legal obligations;
• communicate with Customers regarding Orders, Accounts, support requests, technical notices, service updates, or other operational matters;
• respond to enquiries, complaints, or requests submitted by Customers;
• improve, develop, maintain, secure, monitor, and test the Website and our services;
• analyse usage trends, customer preferences, and Website performance;
• maintain business records, accounting records, and internal administration;
• establish, exercise, or defend legal claims; and
• carry out any other purpose that is compatible with the purposes described in this Privacy Policy or otherwise permitted by applicable law.
Where permitted by applicable law, we may also use personal information to send service-related communications, important notices, or information relating to the Customer's Account or Orders.
We do not sell personal information to third parties.
4. Legal Bases for Processing
Where applicable under the data protection laws governing the processing of personal information, the Company processes personal information only where an appropriate legal basis exists.
Depending on the circumstances, the Company may process personal information on one or more of the following legal bases:
• Contractual Necessity – where processing is necessary to create an Account, process an Order, deliver Digital Products, provide customer support, or otherwise perform our contractual obligations.
• Legal Obligations – where processing is required to comply with applicable laws, regulations, court orders, regulatory requirements, anti-money laundering obligations, sanctions requirements, tax obligations, or other legal duties.
• Legitimate Interests – where processing is necessary for the legitimate interests of the Company or a third party, provided that such interests are not overridden by the rights and freedoms of the individual. This may include fraud prevention, cybersecurity, network security, business administration, service improvement, risk management, and the establishment, exercise, or defence of legal claims.
• Consent – where required by applicable law, we will rely on your consent before processing personal information for specific purposes. Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The legal basis applicable to any particular processing activity will depend on the nature of the relationship between the Company and the Customer and the purpose for which the personal information is processed.
5. Sharing Personal Information
The Company does not sell, rent, or otherwise disclose personal information to third parties for their own direct marketing purposes.
We share personal information only where reasonably necessary for the purposes described in this Privacy Policy and only with the categories of recipients set out below:
• Payment Service Providers — to process payments, verify transactions, manage chargebacks, prevent fraud, and provide other payment-related services.
• Third-Party Providers — where necessary to supply, deliver, activate, verify, or support the Digital Products purchased through the Website.
• Identity Verification and Fraud Prevention Providers — where reasonably necessary to confirm identity, assess transaction risk, detect fraud, comply with legal obligations, or protect the security of the Website and our services.
• Technology and Infrastructure Providers — including providers of website hosting, cloud services, cybersecurity, analytics, communications, customer support systems, and other information technology services.
• Professional Advisers — including legal advisers, accountants, auditors, insurers, and other professional advisers where disclosure is reasonably necessary for legitimate business purposes.
• Corporate Transactions — where disclosure is reasonably necessary in connection with a merger, acquisition, corporate restructuring, financing transaction, sale of assets, or a similar business transaction, subject to appropriate confidentiality obligations.
• Competent Authorities — where disclosure is required or permitted by applicable law, regulation, court order, legal process, or a lawful request from a governmental, regulatory, judicial, or law enforcement authority.
Where appropriate, the Company requires third parties receiving personal information to implement reasonable technical and organisational measures to protect such information and to process it only for authorised purposes, unless otherwise required by applicable law.
The categories of recipients described in this section may change from time to time as our business and services evolve.
6. International Data Transfers
Because the Company operates internationally and engages service providers, payment partners, and Third-Party Providers that may be located in different countries, personal information may be transferred to, stored in, or processed in a country other than the one in which you reside.
The data protection laws of those countries may differ from the laws of your own country. Where we transfer personal information across borders, we take reasonable steps to ensure that it receives an appropriate level of protection consistent with this Privacy Policy and the data protection laws applicable to the Company.
Where required by applicable law, we will implement an appropriate legal mechanism for such transfers and process personal information in accordance with the applicable legal requirements.
7. Data Security
The Company maintains reasonable technical, organisational, and administrative measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, or other unlawful processing.
These measures may include, where appropriate:
• encryption of data during transmission where supported;
• access controls designed to limit access to authorised personnel;
• authentication and password protection measures;
• network and system security controls;
• logging and monitoring of systems and security events;
• periodic security assessments and testing; and
• policies and procedures intended to promote the secure handling of personal information.
Access to personal information is limited to personnel, contractors, and service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.
Although the Company takes reasonable steps to safeguard personal information, no method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, the Company cannot guarantee the absolute security of personal information.
If the Company becomes aware of a security incident affecting personal information, it will respond in accordance with applicable law and, where required, notify the appropriate authorities and affected individuals.
8. Data Retention
The Company retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing the Website and our services, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and protecting the Company's legitimate business interests.
The period for which personal information is retained depends on the nature of the information and the purpose for which it was collected. In determining the appropriate retention period, the Company may consider factors including:
• the duration of the Customer's relationship with the Company;
• the nature and sensitivity of the personal information;
• applicable legal, regulatory, accounting, tax, and reporting requirements;
• the need to establish, exercise, or defend legal claims; and
• the operational requirements of the Company.
Where personal information is no longer required for the purposes for which it was collected, the Company will delete, anonymise, or securely dispose of the information, unless continued retention is required or permitted by applicable law.
9. Your Privacy Rights
Depending on your location and the data protection laws applicable to your personal information, you may have certain rights in relation to your personal information.
Subject to applicable law, these rights may include the right to:
• request access to the personal information we hold about you;
• request the correction of inaccurate or incomplete personal information;
• request the deletion of your personal information in certain circumstances;
• request the restriction of the processing of your personal information where permitted by law;
• object to the processing of your personal information where permitted by applicable law;
• request the transfer of your personal information to you or another organisation, where technically feasible and where applicable law provides such right;
• withdraw your consent at any time where processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal; and
• lodge a complaint with the competent data protection authority where you believe your rights under applicable data protection law have been infringed.
To exercise any applicable privacy rights, please contact us using the contact details provided in this Privacy Policy.
Before responding to a request, the Company may take reasonable steps to verify the identity of the individual making the request. The Company may also refuse or limit a request where permitted or required by applicable law.
10. Cookies and Similar Technologies
The Website uses cookies and similar technologies to operate effectively, enhance functionality, improve security, analyse Website usage, remember user preferences, and support the delivery of our services.
Cookies are small text files stored on your device when you visit the Website. Similar technologies may include pixels, web beacons, local storage, software development kits (SDKs), and comparable technologies used for similar purposes.
Depending on your location and applicable law, you may have the ability to manage or disable certain cookies through your browser settings or any cookie preference tools made available on the Website. Please note that disabling certain cookies may affect the functionality and performance of the Website.
For further information about the cookies and similar technologies we use, including the categories of cookies, their purposes, and the choices available to you, please refer to our Cookie Policy.
11. Children's Privacy
The Website and our services are not directed to children.
The Company does not knowingly collect personal information directly from individuals who are not legally permitted to use our services under applicable law.
If you believe that personal information has been provided to us by a child or another individual who is not legally permitted to use our services, please contact us promptly. Where required by applicable law, we will take reasonable steps to investigate the matter and, where appropriate, delete the relevant personal information.
12. Changes to this Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, business practices, technologies, or the services we provide.
The updated version will be published on the Website together with the revised "Last Updated" date. Unless otherwise required by applicable law, any changes will become effective upon publication.
Your continued use of the Website after an updated Privacy Policy has been published constitutes your acknowledgement of the updated Privacy Policy.
13. Contacting Supervisory Authorities
Nothing in this Privacy Policy limits any rights that you may have under applicable data protection law to lodge a complaint with a competent supervisory or data protection authority.
We encourage you to contact us first so that we have an opportunity to address your concerns before you contact a supervisory authority.
14. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the Company's processing of personal information, you may contact us using the details below.
Company Name
PARKDIAL TECHNOLOGY FZCO
Licence No.
DMCC-1032143
Registered Office
Unit No: BA2601, DMCC Business Centre
Level 1
Jewellery & Gemplex 3
Dubai Multi Commodities Centre (DMCC)
Dubai
United Arab Emirates
Website
https://1epin.com/en
Support Email
The Company will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.